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Thursday, September 15 • 9:00am - 9:30am
QuikTrip – Is 28 Seconds Quick Enough?

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Customers expect friendly, quick and clean from any experience they have with QT. That could be at the pump, in the store or on their device. QuikTrip prides themselves on amazing customer service, building loyalty from relationships and reliability. For 50 years, that has been traditionally through in-person engagement so in a digital world, how are we adapting to turn the phone-to-face as personable as the face-to-face?

avatar for Candice Doctor

Candice Doctor

Business Engagement Manager, QuikTrip
Candice is the IT Business Engagement Manager for QuikTrip Corporation, a privately held convenience and fuel company headquartered in Tulsa, Oklahoma. Founded in 1958, QuikTrip has grown to a more than $11 billion company with 700+ stores in eleven states. Candice is currently serving the marketing, finance and business intelligence departments.  In this role she is the IT strategic interface for the purposes of business technology strategy... Read More →
avatar for Mike Whaley

Mike Whaley

Director of Mobility, VML
Mike is currently the Director of Mobility for VML. Mike has helped evolve the practice from a marketing tactic to the mobile experiences arm of VML, spanning strategy, development, design, and user engagement. Overall, Mike has been involved with the creation, distribution, and engagement of mobility solutions for the last 11 years. Starting at a small startup, Handmark, in Kansas City, Mike led the distribution and marketing group, running app... Read More →

Thursday September 15, 2016 9:00am - 9:30am
Chamber Board Room at Union Station 30 W Pershing Rd, Kansas City, MO 64108